Overview

Exclusions

There is no warranty or return policy for the following items:

  • Digital Products ( Parts Lists Etc.)
  • Add-ons

PC Build Limited Warranties

  • 3 day defective exchange from the date the build was delivered to customer
  • 12 month warranty/RMA service for hardware related issues

For replacement of non functioning hardware, Oasis Custom PCs will go through an RMA process with the manufacturer to be sent a replacement unit. Oasis Custom PCs will cover the cost of shipping the product back to the Oasis Custom PCs, and the labor for replacing the hardware. Oasis Custom PCs will also cover the cost of shipping the fixed product back to the customer.

​The standard warranty for PC builds sold from Oasis Custom PCs is a 12 month limited warranty on parts and labor. This warranty/RMA service covers defects from the hardware or original software/operating system installation. This does not cover any hardware or software additions/modifications performed by the customer.

Warranty Exclusions

  • Issues caused by user error
  • Software related issues (outside of the original software that was installed during configuration at Oasis Custom PCs)
  • Modifications made to the system by the customer, to include but not limited to the following:
  • Replacing Components
  • Overclocking
  • Undervolting
  • BIOS Updating
  • Software Installation
  • Peripherals or external accessories
  • Data loss or recovery

Except as provided below, Oasis Custom PCs is not liable for any loss, cost, inconvenience, or damage that may result from use or inability to use the product. The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty.

Warranty Conditions

  • This warranty extends only if the products are purchased and operating in the Australia.
  • This warranty covers only normal use of the product.
  • Oasis Custom PCs is not liable under this warranty if any damage or defect results from the following:
    • Misuse, abuse, neglect, improper shipping, improper installation
    • Disasters such as flood, lightning, fire, or improper electrical current
    • Service or modification completed by anyone outside of Oasis Custom PCs

Refund Policy

  • A refund may only be granted if the product arrives to the customer non functioning
  • It is the customer’s responsibility to understand the product’s limitations and performance expectations, thus Oasis Custom PCs has no responsibility if the product does not perform as the customer expects
  • If a customer files a refund for an incorrectly or accidental item, they will be refunded the final purchase amount minus any transaction fees that accrued during the original payment
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@oasiscustompcs.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: Unit 42/73 Redhead St, Doolandella QLD 4077

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@oasiscustompcs.com.au for questions related to refunds and returns.