Privacy Policy
Privacy Policy
Last updated: 12 August 2026
Oasis Custom PCs (ABN 40 508 013 931) (“Oasis Custom PCs”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, purchase our products or services, create an account, contact us, use our consultation services, submit a review, or otherwise interact with Oasis Custom PCs.
Our website is oasiscustompcs.com.au.
Our business address is:
Unit 42/73 Redhead Street
Doolandella QLD, Australia
For privacy-related questions, requests or concerns, please contact:
1. About this Privacy Policy
This Privacy Policy is intended to explain our privacy practices in a clear and transparent way and is designed to be consistent with the privacy principles applicable to Australian businesses, including the Australian Privacy Principles where they apply to us.
Oasis Custom PCs is currently operated as a sole trader business and has an annual turnover below $3 million. Depending on the circumstances and applicable exemptions, the Privacy Act 1988 (Cth) may not currently apply to all of our activities. However, we have chosen to adopt privacy practices broadly aligned with the Australian Privacy Principles as a matter of good business practice.
We may update this Privacy Policy from time to time when our business, website, services, technology or legal obligations change. The latest version will be published on this page.
2. What personal information we collect
The information we collect depends on how you interact with Oasis Custom PCs.
Information you provide directly to us
We may collect:
Your name
Email address
Telephone number
Billing address
Shipping address
Account username
Account password
Order and purchase information
Information contained in enquiries and support requests
Information contained in customer questionnaires
Information relating to your PC, components and existing hardware
Your PC usage and gaming preferences
Your budget
Games and software you use
Your performance requirements and desired resolution
Your PC-building experience
Your aesthetic preferences
Information about problems or performance issues with your existing PC
Information about the type of system you are seeking
Parts lists and build requirements
Information you provide when requesting revisions to a parts list
Reviews and other feedback you choose to submit
Your email address and name when subscribing to our newsletter or marketing communications
You should avoid providing information that is not relevant to your PC requirements or our services.
Information collected through our website
Depending on how you use our website, we may automatically collect information such as:
IP address
Browser type and version
Device type
Operating system
Pages visited
Website interactions
Approximate location information derived from technical information such as your IP address
Referral information
Information about website activity and usage
Cookie and similar technology information
Security-related information used to identify or prevent malicious activity
3. How we collect personal information
We may collect personal information when you:
Create or use an Oasis Custom PCs customer account
Purchase a product or service
Complete the checkout process
Complete one of our PC consultation questionnaires
Submit a contact form
Contact us by email
Request customer support
Request a revision to a parts list
Subscribe to our newsletter
Submit a review
Browse or interact with our website
Interact with our website’s security and fraud-prevention systems
Communicate with us through other authorised channels
We generally collect personal information directly from you.
We may also receive information from third-party services involved in providing our website, payment, shipping, security, analytics or other services.
4. PC consultation information
Our PC consultation services require us to understand your individual requirements so that we can research and recommend suitable computer components.
Depending on the service you purchase, our questionnaire may ask about matters including:
Intended PC usage
Gaming preferences
Games you play
Software you use
Budget
Existing PC components
Desired performance
Desired gaming resolution
Performance targets
Current PC problems
PC-building experience
Aesthetic preferences
Upgrade requirements
Other information relevant to designing or optimising your PC
We use this information to research, design and recommend PC configurations that are appropriate for your requirements and budget.
This information may also be retained alongside your order, parts lists, correspondence and other service-related records so that we can provide support and manage your purchase.
5. How we use your personal information
We may use personal information for purposes including:
Providing our products and services
We use your information to:
Process purchases
Provide our DIY Build Consultation service
Provide our Performance Optimisation service
Design and recommend custom PC configurations
Build and configure custom PCs
Communicate with you regarding your project
Process parts-list revisions
Arrange delivery of completed PC builds
Provide customer support
Respond to enquiries
Manage customer accounts
Processing payments
We use information necessary to process payments and confirm transactions.
Payments are processed through third-party payment providers, which may include:
PayPal
Stripe
WooPayments
Apple Pay
Google Pay
Depending on the payment method selected, relevant payment and transaction information may be provided directly to the applicable payment provider.
We do not intentionally store customers’ complete payment card numbers on our website.
Business administration
We may use information to:
Maintain records of purchases and invoices
Manage accounting and taxation requirements
Resolve disputes
Process refunds where applicable
Manage complaints
Prevent fraud and abuse
Maintain website and account security
Protect our business, customers and website
Comply with legal obligations
Website improvement
We may use aggregated or technical information to understand how visitors use our website and improve its functionality, performance and user experience.
Marketing
At present, Oasis Custom PCs does not routinely send marketing communications.
In the future, we may send newsletters, promotional material, PC-related articles, product information, offers or other marketing communications where we have the appropriate consent or other lawful basis to do so.
Marketing communications will include an appropriate method for unsubscribing.
We may maintain records of marketing subscriptions and unsubscribe requests to ensure that we respect your communication preferences.
6. Contact forms and customer support
When you submit our contact form, we collect:
Name
Email address
Subject
Message
Contact-form submissions are sent to our business support email address:
We use this information to respond to your enquiry, provide support, manage customer service matters and maintain appropriate business records.
7. Customer accounts
If you create an account on our website, we may collect and store information including:
Name
Email address
Telephone number
Billing address
Shipping address
Order history
Account details
Password information
Downloads or other account-related information
Saved payment-method information or payment references where supported by the relevant payment provider
Customer passwords are handled through the website’s account-management system and are not intended to be stored by Oasis Custom PCs in readable form.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorisation.
8. Reviews and testimonials
You may have the opportunity to submit a review or testimonial about your experience with Oasis Custom PCs.
If you submit a review through our website, we may publish:
Your first name
Your Australian state
The review or testimonial you provide
We do not intend to publish your full name or email address alongside a website review unless you have specifically agreed to this.
Reviews may remain publicly available for as long as we consider them relevant to our website and business.
9. Cookies and similar technologies
Our website uses cookies and similar technologies.
Cookies may be used for purposes including:
Keeping items in your shopping cart
Maintaining your login session
Remembering account or website preferences
Supporting website functionality
Security and fraud prevention
Website performance
Analytics
Some cookies are necessary for the website to function properly. Disabling certain cookies may affect the functionality of parts of the website, including account, checkout or shopping-cart functionality.
Our website may use analytics technology, including Google Analytics, to help us understand how visitors use our website.
Google Analytics may collect information such as information about your device, browser, website interactions and pages visited. The information collected depends on the configuration of the service and the technologies enabled on our website.
We may introduce additional analytics, advertising or social-media technologies in the future. If we do so, we will update this Privacy Policy where appropriate.
10. Social media
Oasis Custom PCs maintains social-media profiles, including on platforms such as:
Facebook
Instagram
TikTok
YouTube
At present, our website primarily provides links to these social-media profiles.
If you choose to visit or interact with our social-media profiles, the relevant platform may collect and process information about you in accordance with its own privacy policy and terms.
In the future, Oasis Custom PCs may use social-media advertising or tracking technologies, such as advertising pixels or similar technologies. If these technologies are implemented, we will update this Privacy Policy and any relevant cookie or consent mechanisms as appropriate.
11. Who we share personal information with
We may disclose personal information to third parties where reasonably necessary to provide our products and services, operate our business, protect our website and customers, or comply with legal obligations.
These third parties may include:
Website hosting and infrastructure
Our website is hosted by Hostinger.
Hostinger may store or process information associated with our website and its users as necessary to provide hosting, infrastructure, security and related services.
Website and ecommerce services
We use technologies and services including:
WordPress
WooCommerce
WPForms
LiteSpeed Cache
QUIC.cloud or related LiteSpeed services where enabled
WordPress/WooCommerce-related infrastructure
These services may process information necessary to provide website, ecommerce, caching, form and technical functionality.
Payment providers
Depending on the payment method you select, relevant information may be provided to:
PayPal
Stripe
WooPayments
Apple
Google
These providers process payment and transaction information according to their own privacy policies and terms.
Delivery providers
For physical PC builds and other deliveries, we may provide relevant information to Australia Post, including information necessary to deliver your order, such as your name, shipping address and contact details.
Analytics providers
We use Google Analytics to help understand website usage and improve our website.
Security providers
We use Wordfence to help protect our website from malicious activity, unauthorised access, malware and other security threats.
Security systems may process technical information such as IP addresses, browser information and information about potentially malicious activity.
Email and communications
We may use email and related communication services to send and receive customer enquiries, order communications, support requests and other business communications.
Staff and contractors
Authorised Oasis Custom PCs staff or contractors may access personal information where reasonably necessary to provide services, support customers, maintain the website or perform business functions.
We may also permit our website hosting provider’s authorised support personnel to access information where necessary to provide technical support.
Legal and regulatory disclosures
We may disclose personal information where reasonably necessary to:
Comply with applicable laws
Respond to lawful requests from government or regulatory authorities
Protect our legal rights
Prevent fraud or unlawful activity
Protect the safety or security of our customers, business or systems
Establish, exercise or defend legal claims
We do not sell your personal information as a standalone product or service.
12. Overseas disclosure and processing
Some third-party providers we use may store or process personal information outside Australia.
This may occur because our website, payment, hosting, analytics, ecommerce, security and other service providers may use overseas infrastructure, affiliates, contractors or data centres.
For example, some providers used by Oasis Custom PCs operate internationally and may process information through entities or infrastructure located outside Australia.
Where personal information is handled by a third-party provider, that provider’s own privacy policy and terms may also apply to its processing of the information.
We take reasonable steps appropriate to our circumstances to select reputable service providers and protect personal information.
13. How we protect your information
We take reasonable steps appropriate to our business and the information we hold to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our security measures include:
SSL/HTTPS encryption for website connections
Strong passwords
Two-factor authentication
Restricted administrator access
Regular website backups
Wordfence security monitoring and protection
Firewall and malicious-traffic protection
Malware and vulnerability scanning
Security monitoring and alerts
Limiting access to personal information to authorised people where reasonably necessary
However, no website, computer system or method of transmitting information over the internet can be guaranteed to be completely secure.
If you believe that your account or information has been compromised, please contact us as soon as possible at:
14. Data breaches
We maintain security measures designed to reduce the likelihood and impact of a data breach.
If we become aware of a suspected or actual data breach, we will assess the incident and take reasonable steps appropriate to the circumstances, which may include:
Containing the incident
Investigating what occurred
Securing affected systems
Assessing what information may have been affected
Taking steps to prevent recurrence
Notifying affected individuals where appropriate or legally required
Notifying relevant authorities where required by law
Where the Australian Notifiable Data Breaches scheme applies to us and an eligible data breach occurs, we will comply with the applicable notification requirements.
15. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing our products and services
Maintaining customer accounts
Managing orders
Maintaining invoices and business records
Providing customer support
Managing disputes and complaints
Maintaining appropriate business and tax records
Protecting our business and website
Meeting legal or regulatory obligations
Managing newsletter subscriptions and unsubscribe requests
Different types of information may be retained for different periods.
For example, financial, transaction and tax records may need to be retained for periods required by Australian law.
When personal information is no longer reasonably required and we are not required to retain it, we will take reasonable steps to delete, destroy or de-identify it.
Backups may retain information for a limited additional period before the information is overwritten or securely removed through normal backup processes.
16. Access to your personal information
You may contact us to ask what personal information we hold about you and, where applicable, request access to that information.
Please contact:
We may need to verify your identity before providing access to personal information.
In some circumstances, we may be unable to provide access to particular information where an exception applies under applicable law.
17. Correcting your personal information
We aim to keep personal information accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, you can contact:
You may also be able to update certain information directly through your Oasis Custom PCs customer account.
We may ask you to verify your identity before making changes to personal information.
18. Deleting your information
You may contact us to request deletion of personal information we hold about you.
We will consider and respond to your request in accordance with applicable law.
We may need to retain certain information where we are legally required to do so or where it is reasonably necessary for purposes such as:
Tax and accounting records
Legal claims
Dispute resolution
Fraud prevention
Security
Maintaining appropriate transaction records
Other lawful business purposes
Deleting an account may therefore not result in the immediate deletion of every record associated with your previous transactions.
19. Marketing and newsletter communications
If you subscribe to our newsletter, we may use your name and email address to send you marketing communications and PC-related content.
Our future newsletter may include topics such as:
PC industry news
Component price changes
Technology developments
PC-building information
Interesting creators and content
Oasis Custom PCs news
Promotions and offers
We will not send commercial electronic messages in a way that is inconsistent with applicable Australian spam laws.
Marketing messages will identify Oasis Custom PCs as the sender and provide a straightforward method to unsubscribe.
You can unsubscribe from marketing communications at any time using the unsubscribe method provided in the relevant message or by contacting:
Unsubscribing from marketing communications will not prevent us from sending necessary non-marketing communications relating to your orders, account, purchases, services, support requests, security or other transactions.
20. Children
Our website and services are not specifically directed towards children.
We do not knowingly seek to collect personal information from children where doing so is not reasonably necessary for providing our services.
If you believe a child has provided us with personal information unnecessarily, please contact us at:
21. Third-party websites
Our website may contain links to websites operated by third parties, including payment providers, social-media platforms, manufacturers, retailers and other websites.
Once you leave our website, we are not responsible for the privacy practices, security or content of those third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing it with personal information.
22. Third-party services
Our website uses third-party services to help us operate our business.
These services may have their own privacy policies and may collect or process information independently of Oasis Custom PCs.
Third-party services currently used by Oasis Custom PCs may include:
Hostinger
WooCommerce
WPForms
Google Analytics
Google Search Console
Google
PayPal
Stripe
WooPayments
Apple Pay
Google Pay
Australia Post
Wordfence
LiteSpeed Cache
QUIC.cloud or related LiteSpeed services
Facebook/Meta
Instagram
TikTok
YouTube
This list may change as our website and business develop.
We will update this Privacy Policy where appropriate when significant changes are made to the services we use to collect, process or share personal information.
23. Automated decision-making and profiling
At present, Oasis Custom PCs does not use personal information to make automated decisions that are intended to significantly affect an individual’s rights or interests.
Our PC recommendations are researched and prepared as part of our consultation services and are not generated solely through an automated decision-making system.
If our use of automated decision-making or profiling changes in a way that creates additional privacy obligations, we will update this Privacy Policy as appropriate.
24. Privacy complaints
If you believe that Oasis Custom PCs has mishandled your personal information or you have a concern about our privacy practices, please contact us first.
You can make a privacy complaint by contacting:
Please provide enough information for us to understand your concern and, where possible, include relevant details such as the nature of the issue and when it occurred.
We will review and respond to privacy complaints within a reasonable period.
If the Privacy Act 1988 applies to your circumstances and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
25. Contact us
For privacy questions, requests for access or correction, deletion requests, or privacy complaints, contact:
Oasis Custom PCs
ABN: 40 508 013 931
Email: privacy@oasiscustompcs.com.au
Business address:
Unit 42/73 Redhead Street
Doolandella QLD, Australia
For general customer support, please contact:
26. Changes to this Privacy Policy
We may update this Privacy Policy when our business practices, website, technology, third-party services or legal obligations change.
The updated version will be published on our website with the date of the most recent revision shown at the beginning of the policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
Last updated: 12 August 2026
